• Privacy Policy


    This policy explains how and why we collect, use, hold, and disclose your Personal Information.

    "We", "us" and "our" means IPD Group Ltd (ACN 111 178 351) of 43-47 Newton Rd, Wetherill Park NSW 2164 trading as:

    • IPD
    • IPD Group
    • PJ White
    • Central Test & Measurement
    • Gemtek

    Collectively referred to as IPD.

    If you provide Personal Information to us you consent to us collecting, holding, using, and disclosing your Personal Information in accordance with this policy.

    What is Personal Information?

    Personal Information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be Personal Information regardless of whether it is true.

    What Personal Information Do We Collect and Hold?

    We collect information about you and your interactions with us, for example, when you purchase any of our products, call us, interact with us on social media platforms we use (this may include social media platforms such as Facebook, Instagram, and LinkedIn) or otherwise visit our website. The information we collect from you may include your identity and contact details, your history of purchases, your opinion about our products from your reviews posted by you on our website, and details of inquiries or complaints you make.

    If you interact with us via a social media platform you agree to allow us to receive information about you from the social media platform, which may include your Personal Information (if you directly communicate with us via the social media platform), information about your visits and interaction with our website.

    We use cookies on our website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website.

    You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.

    We may collect information about how you access, use, and interact with the website. We also use a range of other tools such as Google Analytics, Google Tag Manager, Facebook Pixel, and LinkedIn Insights Tag to collect information about how you use, access, and interact with the website. This information may include:

    • The location from which you have come to the site and the pages you have visited
    • Technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language, and operating system

    Why Do We Collect, Hold and Use Your Personal Information?

    We collect, hold, and use your Personal Information so that we can:

    • Provide you with products, and manage our relationship with you
    • Contact you, for example, to respond to your queries or complaints, or if we need to tell you something important
    • Comply with our legal obligations and assist government and law enforcement agencies or regulators
    • Identify and tell you about other products or services that we think may be of interest to you

    If you do not provide us with your Personal Information, we may not be able to provide you with our products, communicate with you or respond to your enquiries.

    How Do We Store and Hold Personal Information?

    We store most information about you in computer systems and databases (including cloud service providers) operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely. We implement and maintain processes and security measures to protect Personal Information which we hold from misuse, interference, or loss, and from unauthorised access, modification, or disclosure. These processes and systems include:

    • The use of identity and access management technologies to control access to systems on which information is processed and stored
    • Requiring all employees to comply with internal information security policies and keep information secure
    • Requiring all employees to complete training about information security; and
    • Monitoring and regularly reviewing our practice against our own policies and against industry best practice.

    We will also take reasonable steps to destroy or de-identify Personal Information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.

    Who Do We Disclose Your Personal Information To, And Why?

    We may transfer or disclose your Personal Information to our related companies.

    We may disclose Personal Information to external service providers so that they may perform services for us or on our behalf,

    which includes:

    • Our delivery partners
    • Consultants
    • External Legal Counsel
    • ICT and Cyber Security Service providers and
    • Subcontractors

    We may also disclose your Personal Information to others where:

    • We are required or authorised by law to do so
    • You have expressly consented to the disclosure, or the consent may be reasonably inferred from the circumstances
    • We need to share it with data processors to operate our business and provide products to you
    • If the ownership or control of all or part of our business changes, we may transfer your Personal Information to the new owner

    Personal Information to Overseas Recipients?

    We may disclose your Personal Information to recipients who are located outside Australia. Those recipients are likely to be our staff in Sri Lanka and the Philippines.

    Do We Use Your Personal Information for Marketing?

    We will use your Personal Information to offer you products we believe may interest you, but we will not do so if you tell us not to. These products may be offered by us, our related companies, our other business partners, or our service providers.

    Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

    Correction of Your Personal Information

    You may access or request correction of the Personal Information that we hold about you by contacting us directly. Our contact details are set out below. Please understand there are some circumstances in which we are not required to give you access to your Personal Information, but we will advise you if these circumstances apply to your request. There is no charge for requesting access to your Personal Information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

    We will respond to your requests to access or correct Personal Information in a reasonable time and will take all reasonable steps to ensure that the Personal Information we hold about you remains accurate, up-to-date, and correct. However, if you have a client portal you can also access and correct some of the Personal Information that we hold about you.

    The EU GDPR

    Under the European Union (EU) General Data Protection Regulation (GDPR), as a data subject (if you are a citizen or resident of the EU) you have the right to:

    • Access your data
    • Have your data deleted or corrected where it is inaccurate
    • Object to your data being processed and to restrict processing
    • Withdraw consent to having your data processed
    • Have your data provided in a standard format so that it can be transferred elsewhere
    • Not be subject to a decision based solely on automated processing


    If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your Personal Information, you should contact us. Our contact details are set out below.

    We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

    If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) for guidance on alternative courses of action which may be available.

    Contact Details

    Please contact the Privacy Officer with the following methods:

    Address: IPD Group , Level 2/43 Newton Rd, Wetherill Park NSW 2164 Australia.
    Phone: 1300 556 601

    Changes To This Policy

    From time to time, we may change our policy on how we handle Personal Information or the types of Personal Information which we hold. Any changes to our policy will be published on our website.

    You may obtain a copy of our current policy from our website or by contacting us at the contact details above.

  • Pricing Policy

    All of our prices are in Australian dollars (AUD). For retail customers all prices include GST (Goods and services tax) as of 15th February 2023. For wholesale account customers who are logged into their account on this website all prices exclude GST. Product prices are regularly updated when price changes are received from our suppliers.

  • Privacy Collection Notice

    Who we are

    Your personal information is being collected by IPD Group Pty Ltd (ACN 111 178 351) of 43-47 Newton Rd, Wetherill Park NSW 2164 trading as:

    • IPD
    • IPD Group
    • PJ White
    • Central Test & Measurement
    • Gemtek

    Contact details

    Please contact the Privacy Officer with the following methods:

    Address: IPD Group , Level 2/43 Newton Rd, Wetherill Park NSW 2164 Australia
    Phone: 1300 556 601

    What is in this notice?

    This notice describes how we collect, hold, use, and share your Personal Information.

    It includes:

    • The kinds of personal information we collect
    • The reasons we collect and use that information
    • Whom we share your information with
    • How to access our Privacy Policy or contact us about our privacy practices

    You should also read the terms and conditions for any products and services we offer. These terms may contain more information about the ways we collect, hold, use, and share personal information for those products and services.

    What is personal information?

    Personal Information includes information or an opinion about an individual that identifies or can be used to reasonably identify them. This can include a person's name, postal address, email address, and contact details.

    What information we collect?

    We collect Personal Information about you when you engage with us directly, visit our website (including opening a client account online) engage with us via the social media platforms we use. The Personal Information which we may collect includes but is not limited to:

    • Contact name
    • E-mail address
    • Phone number
    • Your postal address

    We may collect this information from you, a person acting on your behalf, or a third-party service provider who has captured your information and shared it with us. If you give us information about others, you must have the authority to do so and tell them what is in this notice.

    Why is your Personal Information being collected?

    The purpose of collecting your personal information is to:

    • To confirm your identity and manage our relationship with you, including contacting you about any special offers you may be interested in
    • To deliver products to you, which you have purchased from us
    • To identify, manage and minimise security risks and prevent fraud, scams, and other authorised activities
    • To design, price, improve and manage the products we provide
    • For any other purpose you consent to or opt-in
    • For any other purpose set out in our Privacy Policy

    What would happen if your Personal Information was not collected?

    If you don’t provide or if we are unable to collect, your personal information, or if the information you give us is inaccurate or incomplete, we may not be able to deliver our products to you or process any returns.

    To whom will your Personal Information be disclosed?

    The information we hold about you will not be shared with any third party, except our delivery partners.

    Sometimes we may send your information overseas, including:

    • To have your order processed by our overseas staff
    • Service providers or third parties who store data or operate outside Australia
    • Complete a transaction such as an international money transfer
    • Comply with laws, assist government, and law enforcement agencies

    Your information is unlikely to be disclosed overseas, except to our staff in Sri Lanka and Philippines.

    Access to and correction of Personal Information and Complaints

    Please refer to our privacy policy for information on how to:

    • Make a privacy-related complaint
    • Access or request an amendment of your personal information
Products to compare:
Comparing Products